1. Who We Are
ILM Assignment Help ("we", "us", "our") provides academic writing and assignment support to candidates studying City & Guilds ILM leadership and management qualifications, operating at ilmassignment.help. This policy explains how we handle personal data collected through this website and through the order process.
2. What Data We Collect and Why
- Enquiry and order information: your name, email address, WhatsApp number, ILM level and unit details, deadlines, and any files or assignment briefs you send us, used to confirm your order and complete your assignment.
- Payment information: processed directly by our third-party payment providers. We do not store your full card details on our own systems.
- Live chat data: if you use the live chat widget on this site, your messages are handled by Tawk.to, our live chat provider, under its own privacy policy.
- Basic technical data: standard server and browser information (such as browser type and page requested) generated automatically by visiting the site.
3. Legal Basis for Processing (UK GDPR)
We process your data on the following legal bases: performance of a contract, to deliver the service you have ordered; legitimate interests, to operate and improve this website and respond to enquiries; and consent, where you have opted in to a specific non-essential use, such as certain cookies.
4. How We Share Your Data
Your personal information is shared only with the writer and reviewer assigned to your order, and is never sold or shared with third parties for marketing purposes. Where we use third-party service providers, such as our payment processor and Tawk.to for live chat, those providers process data under their own privacy policies and only to the extent needed to provide their service to us.
5. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request erasure of your data, subject to any legal or contractual retention requirements
- Restrict or object to certain processing
- Request a portable copy of your data
To exercise any of these rights, contact us at assignmenthelptalk@gmail.com. We aim to respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
6. Data Retention
Order data and submitted files are retained for as long as needed to complete your order and handle any revision requests within the 14-day revision window, and are deleted or archived afterward unless you ask us to retain them for a future order.
7. Changes to This Policy
We may update this policy from time to time. The current version is always available at this page, and the "last updated" date at the top of this page reflects the most recent revision.
8. Contact Us
Questions about this policy or how your data is handled can be sent to assignmenthelptalk@gmail.com or via WhatsApp.