1. Confidentiality Policy
Your identity, employer, workplace details, and order content are never disclosed to any third party outside the writer and reviewer assigned to your order. Your work is never resold, published, or reused for any other order. Access to your order details is restricted to the staff directly involved in completing it.
2. Writer Standards and Vetting Policy
Writers are selected specifically for direct, practical familiarity with City & Guilds ILM units, assessment criteria, and work-based evidence standards at the level they are assigned to work on. Writers are not assigned to orders outside their verified area of ILM knowledge.
3. Revision Policy
Revisions are unlimited and free of charge within 14 days of delivery, provided the requested changes stay within the original brief and assessment criteria. Typical revision turnaround is 2–5 business days depending on the scope of the request. Requests submitted after the 14-day window, or that expand the original scope, may be treated as a new order. Full detail is set out in our refund policy.
4. Delivery Policy
We aim to deliver every order by the confirmed deadline. If a delay becomes unavoidable, we will notify you as early as possible, and in any event no later than 48 hours before the original deadline. Completed work is delivered as an editable document by email or through our order platform.
5. Academic Integrity Policy
Our support is structured to develop your understanding of what your ILM assessment criteria require and how to evidence your own management practice, comparable to a study coach, model-answer resource, or tutor. We do not submit work on your behalf, impersonate you with your training provider, or represent our output as anything other than reference material for your own use. You are responsible for using our support in a way that is consistent with your training provider's academic integrity requirements. See our full ILM academic integrity policy for the detailed boundary between legitimate support and malpractice.
6. Data Security Policy
Files and order details are stored securely and accessed only by staff directly involved in your order. We do not retain order materials beyond what is needed to complete your order and handle any subsequent revision requests. Payments are processed by secure third-party payment providers; we do not store your card details directly. See our privacy policy for full detail on data handling.
Related Policies
- Privacy Policy, how we collect, use, and protect your personal data
- Refund Policy, when a refund is and is not available
- Money Back Guarantee, what our guarantee specifically covers
- Terms & Conditions, the full agreement covering every order
- Cookie Policy, what cookies this site uses and why